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FAQ's


Is BISJ Exporters Pvt Ltd an Indian Company?

Yes. BISJ is a registered private limited Indian company. We are the manufacture of Activated Organic Bamboo Charcoal and Organic Bamboo Tea.

Where is BISJ Head Office located?

The Head Office is in Chandigarh.

Where can I buy BISJ products in India?

We retail our products through our BISJ website at BISJ Exporters

Are BISJ products available internationally?

Yes, we offer online through our BISJ website at BISJ Exporters to the Australia, Bangladesh, Belgium, Canada, Denmark, England, France, Germany, Greece, HK, Holland, Indonesia, Italy, Japan, Malaysia, Mauritius, Mexico, Nepal, Northern Ireland, Philippines, Portugal, Scotland, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, USA, and Wales. We ship our products to customers around the world.

Are all BISJ products handmade?

We try to maximize the handmade process.

How do I shop online?

By visiting BISJ website at BISJ Exporters

How will I know if you have received my order?

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from BISJ.

How do I check my order status?

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your BISJ account on BISJ Exporters website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order Through Fedex, IndiaPost, USPS, Royal Mail tracking system.

Is it safe to use my credit card online at BISJ Exporters?

We do not store credit card information on our website. Your credit card information is safe with our payment solution providers - CCAvenue.

Do I have to sign up for a BISJ account to buy something at BISJ Exporters?

Yes however, there are several benefits of creating an account.

How long will it take to receive my order?

We make every effort to process your order as quickly as possible. We usually require 2-3 working days to dispatch your order. If any delay in order we will keep you posted through email.

Which countries do you ship to?

We ship to Australia, Bangladesh, Belgium, Canada, Denmark, England, France, Germany, Greece, HK, Holland, India, Indonesia, Italy, Japan, Malaysia, Mauritius, Mexico, Nepal, Northern Ireland, Philippines, Portugal, Scotland, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, USA, and Wales. We ship our products to customers around the world at any location.

Do you offer expedited shipping?

No. At this point we are unable to offer overnight or expedited delivery service.

How is my order shipped?

All BISJ orders are shipped door to door, via Fedex, and via a number of shipping companies from our warehouse in Chandigarh, India to your provided shipping address.

Do you ship backorders?

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Will everything ship together?

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Can my order ship to a Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

What are the shipping costs?

Please check the link for shipping costs International Shipping Charges

Will I be charged for customs charges in case of shipping?

All of BISJ orders are shipped from our warehouse in Chandigarh, India to your provided shipping address via FedEx, India Post etc. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with FedEx to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from FedEx for import duties and taxes, you will have to pay FedEx directly at the time of delivery.

How do I track my order?

After placing the order we will send you the tracking code and tracking website link in 2 business working days. If you do not receive a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account

Can I change my shipping address after placing my order?

Once we receive your order, we take approximately 2 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (info@bisjexporters.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.

Why was my package undeliverable?

In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable:

Incorrect Address: BISJ does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift. We will consider the order status as closes, and no refund will be issued.

What payment methods do you accept?

We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.

When will my credit card be charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

What currency will my order be billed in?

Your order will be billed in the currency of your debit / credit card. All the prices shown on BISJ website would be in US$, Pound, AU$, Euro and INR depending on the ordering and delivery location.

Can I change my billing address?

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

How do I contact customer service?

Please email us through our Contact Us page.

Will you share my information with others?

No, we will not share your information with others. For more details, please read our Privacy Policy.

Can I email my order?

Yes. You can email us your order at info@bisjexporters.com

Can I call in my order?

Currently we do not have a call in number for placing orders. Please follow the steps in the online checkout process on the website.

If I have problems with my order, whom should I contact?

If you have any problems or concerns about your order, please email us at info@bisjexporters.com

How can I modify my order?

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

How can I cancel my order?

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the email at info@bisjexporters.com within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of BISJ.

For any other information please contact us on our email at info@bisjexporters.com